Supatech Solutions delivers:
Within Kenya
To major towns and surrounding areas through courier services, riders, or in-store pickup where applicable
Orders are processed within 24 hours after payment confirmation
Orders placed on Sundays or public holidays are processed on the next business day
Estimated delivery times:
Same-day or next-day delivery – within town / nearby locations
1–3 business days – major towns across Kenya
3–5 business days – remote or outlying areas
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other factors beyond our control.
Delivery fees vary depending on location, package size, and courier
The applicable delivery charge will be communicated and confirmed before dispatch
Delivery charges are non-refundable once dispatch has been made
Customers will be notified once the order has been dispatched
Tracking details will be provided where applicable
Responsibility for the order transfers to the customer upon successful delivery
Customers must ensure they are available at the delivery address provided
Additional delivery attempts may attract extra charges
Incorrect delivery details provided by the customer may lead to delays or cancellation at the customer’s cost
Customers are advised to:
Inspect items immediately upon delivery
Report any damage, missing items, or incorrect products within 24 hours
Claims reported after this period may not be honored
If a delivery is returned due to:
Customer unavailability
Incorrect address details
Refusal to accept delivery without valid reason
The customer will be responsible for re-delivery charges.
Where available:
Customers may opt for in-store pickup
Pickup details and timelines will be communicated after order confirmation
Proof of identity or order confirmation may be required
Supatech Solutions shall not be liable for delivery delays caused by events beyond our reasonable control, including strikes, natural disasters, or courier disruptions.
For shipping or delivery inquiries, contact us via:
Phone / WhatsApp: +254 704019535
Email: supatechsolutions.sales@gmail.com
Supa Tech Solutions
Fast. Reliable. Kenyan Trusted Delivery
